{"id":1913,"date":"2025-10-13T16:21:35","date_gmt":"2025-10-13T16:21:35","guid":{"rendered":"https:\/\/saadthestudio.com\/?page_id=1913"},"modified":"2026-03-25T18:41:27","modified_gmt":"2026-03-25T18:41:27","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/saadthestudio.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1913\" class=\"elementor elementor-1913\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50343439 e-con-full e-flex e-con e-parent\" data-id=\"50343439\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5f2a8813 e-con-full e-flex e-con e-child\" data-id=\"5f2a8813\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc19eed elementor-widget elementor-widget-heading\" data-id=\"7bc19eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return and exchange policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d055326 e-flex e-con-boxed e-con e-parent\" data-id=\"d055326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684c678 elementor-widget elementor-widget-text-editor\" data-id=\"684c678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Since our products are handmade and produced in limited quantities, all sales are final. However, we understand your commitments and that plans may change, so the following policy applies to workshops and products:<\/span><\/p>\n<p><b>Workshops:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Same Day Cancellation: No refunds allowed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancel 24 hours in advance: 50% of the workshop fee will be refunded.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancel 48 hours or more in advance: Full refund.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returns are processed within 7 to 10 business days after the request is approved.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By completing your registration for any workshop, you agree to share your information with us, which may be used in our marketing or documentation materials (such as photos or footage from workshops or events), in a way that does not compromise your personal privacy.<\/span><\/li>\n<\/ul>\n<p><b>Products:<\/b><\/p>\n<p><span style=\"font-style: inherit;\">We only accept exchanges or returns in the following cases:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product arrived damaged or with a manufacturing defect.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An incorrect product was sent in error.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please contact us within 3 days of receiving your order to arrange an exchange or return.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shipping costs are borne by the customer unless the fault is on our side.<\/span><\/li>\n<\/ul>\n<p><b>Contact us:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&nbsp;Phone \/ WhatsApp: +20 103 192 3727<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: info@saadthestudio.com <\/span><a href=\"mailto:info@saadthestudio.com\"><span style=\"font-weight: 400;\">info@saadthestudio.com<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Address: 39 El Canal Street, Maadi, Cairo, Egypt<\/span><\/li>\n<\/ul>\n<p><b>Shipping Policy &amp; Service Time:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Within Egypt: Orders are processed within 3 to 5 business days and shipped via local delivery companies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Workshops &amp; services: Booking is confirmed immediately upon payment.&nbsp;<\/span><\/li>\n<\/ul>\n<p><b>Terms and conditions:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">By using SAAD The Studio\u2019s website or completing any purchase or registration, you agree to the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All content, designs, and visual works on the site are the property of SAD Studio and reuse without prior permission is prohibited.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prices are subject to change without prior notice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SAAD The Studio reserves the right to modify or cancel any workshop in case of an emergency, with either a refund or rescheduling.<\/span><\/li>\n<\/ul>\n<p><b>Privacy policy:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We are committed to protecting your privacy and personal data.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We only collect information that is necessary to process orders, workshop registrations or newsletter.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We do not share your data with any third party.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photos or footage taken during workshops or events may be used in documentation or marketing content, with full respect for your privacy and without displaying any personal data without consent.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payments are made through secure systems.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can request to modify or delete your data at any time via email: info@saadthestudio.com<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 \u062a\u064f\u0635\u0646\u0639 \u064a\u062f\u0648\u064a\u064b\u0627 \u0648\u0628\u0643\u0645\u064a\u0627\u062a \u0645\u062d\u062f\u0648\u062f\u0629\u060c \u0641\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0646\u0647\u0627\u0626\u064a\u0629. \u0644\u0643\u0646\u0646\u0627 \u0646\u064f\u0642\u062f\u0651\u0631 \u0627\u0644\u062a\u0632\u0627\u0645\u0627\u062a\u0643\u0645 \u0648\u062a\u063a\u064a\u0651\u0631 \u0627\u0644\u062e\u0637\u0637\u060c \u0644\u0630\u0627 \u062a\u0646\u0637\u0628\u0642 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u0631\u0634 \u0648\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a: \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0648\u0631\u0634: \u0625\u0644\u063a\u0627\u0621 \u0641\u064a \u0646\u0641\u0633 \u0627\u0644\u064a\u0648\u0645: \u0644\u0627 \u064a\u064f\u0633\u0645\u062d \u0628\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639. \u0625\u0644\u063a\u0627\u0621 \u0642\u0628\u0644 \u0662\u0664 \u0633\u0627\u0639\u0629: \u064a\u064f\u0631\u062f\u0651 \u0665\u0660\u066a \u0645\u0646 \u0642\u064a\u0645\u0629 \u0627\u0644\u0648\u0631\u0634\u0629. \u0625\u0644\u063a\u0627\u0621 \u0642\u0628\u0644 \u0664\u0668 \u0633\u0627\u0639\u0629 \u0623\u0648 \u0623\u0643\u062b\u0631: \u064a\u064f\u0631\u062f\u0651 \u0627\u0644\u0645\u0628\u0644\u063a \u0643\u0627\u0645\u0644\u064b\u0627. \u062a\u064f\u0639\u0627\u0644\u062c \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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